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Hilton Honors Terms & Conditions

Effective Date: March 1, 2017. The following supersedes all prior Terms & Conditions. By participating or continuing to participate after the effective date, you agree to the following:

The following information forms the basis of participation in the Hilton Honors Member Reward Program ("Hilton Honors" or "Program"). These Terms and Conditions ("Terms and Conditions") are intended to protect the members of Hilton Honors ("Members"), and Hilton Honors Worldwide, LLC ("Hilton Honors" or "We"). Your participation in this Program will be governed by these Terms and Conditions, and it is your responsibility to read and understand all of them.

If you require clarification or further information, you may contact the nearest Hilton Reservations and Customer Care or send an e-mail to HiltonHonors@hilton.com. Please note however, Hilton Honors Program Terms and Conditions cannot be superseded or changed except in writing from Hilton Honors.

General

  1. Hilton Honors Program membership and its benefits are offered at the sole discretion of Hilton Honors, a wholly owned subsidiary of Hilton Domestic Operating Company Inc. Hilton Honors is defined as Hilton Honors Worldwide, LLC, its subsidiaries, affiliates, officers, directors, partners, employees, and agents.
  2. The Hilton Honors Program Terms and Conditions are governed by and are to be construed under the laws of the State of New York, U.S.A, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other state laws. Claims may not be resolved through any form of class action. By participating in the Hilton Honors Program, Members consent that venue for all suits will be in the Eastern District of Virginia or, if there's no federal jurisdiction, venue will be in Fairfax County, Virginia. The Program Terms and Conditions set forth here in supersede all prior Program Terms and Conditions.
  3. Membership in and application for membership in the Hilton Honors Program is void if prohibited by law in the country of the Member's or applicant's domicile.
  4. The Program has no predetermined termination date and may continue until such time as Hilton Honors decides to terminate the Program, at any time, with or without notice. Members will have twelve months from the date Program termination is announced to accumulate Points and redeem a desired Reward. This means that, regardless of the amount you participate in the Program, your right to accumulate Points and claim Rewards can be terminated by Hilton Honors twelve months after Hilton Honors announces Program termination.
  5. Hilton Honors reserves the right to add, modify, delete or otherwise change any of the rules, procedures, conditions, benefits, or Rewards pertaining to the Program at its sole discretion, with or without notice, even though changes may affect the value of Points or Reward Certificates or Confirmations already accumulated. This means that Hilton Honors may make changes that affect, but are not limited to, hotels within the Hilton Portfolio, travel partner affiliations, rules for earning Hilton Honors Points redeeming Hilton Honors Points, rules and procedures for the use of Rewards, continued availability of Rewards, Reward types, and the features of special offers.
  6. Only individuals of majority age in their state of residence may enroll in Hilton Honors and become Members (defined as individuals who have been accepted as Members by Hilton Honors). Corporations, associations or groups are not permitted to enroll in Hilton Honors. Married couples who became Hilton Honors Mutual Fund Members prior to April 1, 2004 may participate jointly through Hilton Honors Mutual Fund.
  7. Program membership entitles Members the right to earn Points, which can be redeemed for Rewards in accordance with the Terms and Conditions of the Program. Member benefits and Rewards are offered in good faith, however may not be available if prohibited by law or regulation in Member's country of residence.
  8. Members must not maintain membership in or earn Points on multiple accounts.
  9. Hilton Honors reserves the right to suspend or discontinue Hilton Honors membership, including any Elite Tier status (including Silver Elite Member, Gold Elite Member,and Diamond Elite Member status), for any Member who appears to be using the Program in a manner inconsistent with the Terms and Conditions or intent of the Program or any portion of the Program, including, but not limited to, Reward redemption or Certificate use. Hilton Honors also reserves the right to discontinue membership for any Member who Hilton Honors believes, or if there are reasonable grounds for suspecting, in its sole discretion, has:
    1. acted in a manner inconsistent with applicable local or federal laws, regulations or ordinances,
    2. breached or violated any of these Program Terms and Conditions,
    3. engaged in any fraudulent or dishonest behavior, theft, misconduct or wrongdoing in connection with the account, including without limitation, involving Reward redemption or Certificate use, or other Member benefits,
    4. engaged in any abusive, fraudulent, disruptive, inappropriate, offensive or hostile conduct, whether it be physical, verbal or written in nature, towards any hotel within the Hilton Portfolio or their guests or employees, or towards Hilton or any of its employees or contractors, or
    5. failed to pay any bills or accounts due to Hilton or any hotel within the Hilton Portfolio.
    Such discontinued membership may result in the loss of all accumulated Points and the cancellation of Hilton Honors Certificates, benefits and privileges, including the loss of any associated Elite Tier status. In addition to discontinuance of Hilton Honors membership, Hilton Honors shall have the right to take appropriate administrative and/or legal action, including, without limitation, criminal prosecution, as it deems necessary in its sole discretion.
  10. The sale or barter of any Hilton Honors Points, Certificates, Rewards Confirmations or other Hilton Honors benefits other than by Hilton Honors is prohibited. Any Points, Certificates or benefits which Hilton Domestic Operating Company Inc. deems in its sole discretion to have been transferred, sold or assigned in violation of Program Terms and Conditions may be confiscated or canceled.
  11. All interpretations of Program Terms and Conditions shall be at the sole discretion of Hilton Honors.
  12. The term "hotel within the Hilton Portfolio" as used in these Terms and Conditions is defined any hotel that participates in the Hilton Honors program. All Hampton by Hilton™ hotels in Mainland China are currently excluded from the Hilton Honors program.
  13. Members who do not have eligible activity as defined in a. - d. below in any 12 consecutive month period may be removed from the Program and are subject to forfeiture of all accumulated Points. At the discretion of Hilton Honors, such Members may be permitted to remain in the Program and removed after five years of inactivity. To keep accumulated Hilton Honors Points, the Member must take one of the following actions within a 12 consecutive month period:
    1. stay at a hotel within the Hilton Portfolio pursuant to the terms herein;
    2. earn Hilton Honors Points through any third party source of Hilton Honors Point accumulation, including a Hilton co-branded credit card, pursuant to its terms;
    3. purchase Hilton Honors Points; or,
    4. donate Points through The Hilton Honors Giving Back Program.
  14. Failure to take action (a), (b), (c) or (d) described above will result in the forfeiture of all accumulated Points and, after five years of inactivity, to deactivation of the Member's account. Once the Points have been forfeited, the Member may not retrieve any forfeited Points but Member may begin to earn Points again thereafter. Any Reward redeemed by the Member before the Points are forfeited (such as a hotel reservation made or a car rental voucher obtained) is still valid. This applies to any year of enrollment, including without limitation, the first year of enrollment. Members who fail to pay mortgage related payments properly due and owed to Hilton Grand Vacations®, including but not limited to principal payments, interest payments, late fees, and service fees are subject to forfeiture of Points equal to the amount of Points accumulated in connection with Hilton Grand Vacations®. Further, Members who so fail to pay amounts due to Hilton Grand Vacations® are subject to forfeiture of any Elite tier status earned through Hilton Grand Vacations®.
  15. Each Member is responsible for remaining knowledgeable as to the Program Terms and Conditions and as to the number of Points in his or her account. Hilton Honors may attempt, but is not required, to send correspondence to active Members to advise them of matters of interest, including notification of Point forfeiture or Program changes. Neither Hilton Honors, nor third party companies participating as marketing partners in the Program ("Marketing Partners") will be liable for any failure to do so and will not be responsible for incorrect or inaccurate transcription of Member contact information, for problems related to any of the equipment or programming associated with or utilized by the Member, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any Web site or on-line service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail or e-mail for whatever reason.
  16. Each Member is responsible for creating private account access information and for maintaining the security of that information. If the security of that information is breached by Member or a third party, Hilton Honors shall not be liable for any access to that account not authorized by Member, accumulation of Points, redemption of Rewards, or other account activity that occurs as a result, and in no event shall Hilton Honors be responsible for reimbursing Member for any Points redeemed or other damages or losses claimed to occur as a result of that unauthorized access. If Member becomes aware of any fraudulent activity, including unauthorized redemption of Member's Points or Rewards, Member must report the fraudulent activity to Hilton Honors in writing, within 90 days of it occurring, and provide all further requested information and cooperation to Hilton Honors to be eligible for reinstatement of lost Points or Rewards, which reinstatement may be awarded in Hilton Honors' sole discretion.
  17. Each Member is responsible for advising Hilton Honors of any changes to his or her contact information.
  18. Accrued Points and Reward Certificates and Confirmations do not constitute property of the Members. Except as specifically provided herein, neither accrued Points nor Reward Certificates/Confirmations are transferable for any reason or by operation of law. Points and Certificates accrued by Mutual Fund Members may be used by either spouse listed on the account.
  19. Specific Program benefits and services have been established for all Members; however, benefits and services offered by hotels within the Hilton Portfolio may vary. If Hilton Honors, or any Hilton Honors Marketing Partner improperly denies a Member an accrual or benefit, the liability of Hilton Honors, or the Marketing Partner will be limited to the equivalent value of that accrual or benefit as determined solely by Hilton Honors.
  20. Hilton Honors is not responsible, and assumes no liability, for changes or discontinuances of the Marketing Partner's service or product(s) which may affect Program Rewards offered, the accrual of Points or devaluation of Certificates.
  21. Nothing in the Hilton Honors Program Terms and Conditions is intended or shall be construed to create or establish any agency, partnership or joint venture relationship between Hilton Honors and the Marketing Partners.
  22. In case of the death of a Member, Points in the Member’s account may be transferred to another active Member upon Hilton Honors’ receipt and approval of certain requested documentation and information. View required documentation regarding transference of a deceased Member's benefits. To be eligible, transfer must be requested and all required documents and information provided within one year from the date of the Member’s death. Any transfer remains within the sole discretion of Hilton Honors Any decision made by Hilton Honors in response to a request for transfer is final and not subject to further review or dispute. Elite status cannot be transferred and Points received by a Member through such a transfer will not count toward Elite status.

Accrual of Points

  1. Hilton Honors Points can be earned for hotel stays only at hotels within the Hilton Portfolio. Participating hotels within the Hilton Portfolio are subject to change at any time, without notice. Consult individual hotel listing on Hilton.com or at HiltonHonors.com to determine participation. All Hampton by Hilton™ hotels in the Mainland China are currently excluded from the Hilton Honors program. If a hotel ceases to be a hotel within the Hilton Portfolio, all stays subsequent to such date will not be eligible to earn Hilton Honors Points regardless of when the reservation was made.
  2. To earn Hilton Honors Points for hotel stays, a Member must be a registered, paying and staying guest at a participating hotel within the Hilton Portfolio and meet all of the conditions described herein. Members may also earn Hilton Honors Points for eligible charges to Hilton Honors credit cards, a list of such credit cards is available here, subject to terms outlined in their Cardmember Agreement. See the Credit Card Terms and Conditions for additional details. Points may also be earned for other activities as designated by Hilton Honors from time to time.
  3. A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Specifically excluded from the definition of "stay" are the following types of ineligible stays:
    • wholesale/tour operator packages;
    • contracted crew rates;
    • travel agency discount rates;
    • packages exclusively for casino player card holders;
    • unauthorized Members staying on Go Hilton Team Member or Family & Friends Travel Rates;
    • stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs, Hilton Grand Vacations marketing packages with a sales presentation requirement;
    • complimentary or barter rooms;
    • NET Group rates;
    • Series Group or IT Group rates;
    • contracted Entertainment or Encore rates;
    • third party websites bookings (irrespective of rate paid); and
    • "opaque" channel bookings where the brand may or may not be known at the time of purchase.
    Hilton Honors Points (or stay credit) may not be earned (including as a My Way benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays. If at least one night of the Member's stay is consumed with the use of Hilton Honors Rewards Points, the entire stay is considered a "Reward Stay" and Hilton Honors Points may be earned. Participating hotel will determine whether incidental charges incurred during either of those stays are eligible for Points, except that Points will not be earned for incidental charges at Hampton by Hilton™, Tru by Hilton™, Homewood Suites by Hilton®, and Home2 Suites by Hilton®.
  4. No Points, miles, or credit toward tier status will be awarded for "no show" situations when a Member has made a reservation guaranteed with a credit card but then does not check in to the hotel--irrespective of whether or not the Member's credit card is charged for any portion of the reserved stay per the hotel's "no show" policy.
  5. A Member may earn Base Points for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base Points will be earned for all eligible folio charges incurred on both rooms. The term "eligible folio charges" is defined below. Bonus Points issued on Base Points, including tier bonuses (15%, 25% or 50%, depending on Member tier), Bonus Points earned through the Hilton Honors Points and Hilton Honors Points Earning Style Option and double or triple Base Point promotions, will apply to the total Base Point credit earned for both rooms. For any other bonuses, including Hilton Honors Marketing Partner Bonus Points and other promotional bonuses, Bonus Points will be awarded on one room only. For purposes of obtaining tier status, a Member will receive stay and night credit for one room only. For purposes of earning miles for stays, miles may only be earned on one room only.
  6. "Double Points" means the Member will receive a bonus equal to the number of Base Points earned during a stay and "Triple Points" means the Member will receive a bonus double the number of Base Points earned during a stay. Bonus Points earned on Base Points do not count toward Elite tier qualification.
  7. Members will earn Hilton Honors Base Points for every eligible U.S. dollar (or other currency equivalent) charged to an individual Member's hotel bill ("eligible folio") for stays at participating hotels within the Hilton Portfolio.
  8. The term "eligible folio charges" for Waldorf Astoria® Hotels and Resorts, Conrad® Hotels and Resorts, Canopy™ by Hilton, Hilton®, Curio - A Collection by Hilton, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites by Hilton™, Hilton Garden Inn® and Hilton Grand Vacations® hotels shall mean: room rate, food and beverage, telephone, laundry, pay-per-view movies, entertainment and recreational facilities, and other incidental charges charged to the Member's room during the Member's stay. Dining room or other charges not billed to a Member's room during a stay are not eligible for credit. Such hotels within the Hilton Portfolio may omit for purposes of Point accrual, incidental charges by non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, food and beverage outlets, gift shop, drugstore, clothes, gallery or specialty stores, recreational or entertainment concessions. The term "eligible folio charges" for Hampton by Hilton™, Tru by Hilton™, Home2 Suites by Hilton®, and Homewood Suites by Hilton® hotels mean room rate only. Charges in connection with banquets or other catering functions are not considered "eligible folio charges" for purposes of Point accrual, with the exception of Points earned from qualifying meetings or events through the Hilton Honors Event Planner and the Event Bonus Programs. Folio charges incurred during an ineligible stay are not considered "eligible folio charges."
  9. Any applicable federal, state or local taxes, including, without limitation, city occupancy tax, are not considered "eligible folio charges" and will be omitted for purposes of Point accrual for hotel stays.
  10. Members may not accrue more than 100,000 Base Points during one stay, regardless of the amount of eligible folio charges, except for Canopy™ by Hilton, Curio - A Collection by Hilton, Tapestry Collection by Hilton™, Tru by Hilton™, Homewood Suites by Hilton, Home2 Suites by Hilton, and Waldorf Astoria Jeddah – Qasr Al Sharq hotels for which there is no cap.
  11. Points awarded for stays at hotels within the Hilton Portfolio outside the U.S. will be based on local currency converted to U.S. dollars. Local currency will be converted into U.S. dollars weekly, using a published rate of exchange in effect at time of conversion. This rate will be determined at Hilton Honors' sole discretion, based on standard currency conversion methods but may vary from currency conversion rates used by credit card companies.
  12. A Member whose individual hotel bill is billed directly to a company and the Member is responsible for authorization for settlement at check-out is eligible for Hilton Honors Points as described herein. However, group master-billing arrangements where charges for multiple rooms are placed on one hotel bill and billed to a company or common address or settled at check-out by one individual are not eligible for Hilton Honors Points. Incidental charges (those charged to a Member's room) paid for directly by the Member at check-out are eligible for Point credit. Incidental charges billed to a master bill are not eligible for Point credit.
  13. Monthly activity statements are available via email or Members may access account information online.
  14. Members will not earn Points or miles for hotel stays redeemed with a Marketing Partner's discount/free certificate (e.g. frequent flyer award or travel award), unless otherwise stated on the certificate. Members will not earn Points for incidental charges during hotel stays redeemed with a Marketing Partner's discount/free certificate unless otherwise stated on the certificate.
  15. Members may earn Points (not miles) for incidental charges at a hotel within the Hilton Portfolio during a full Points Reward Stay, provided such charges are deemed eligible folio charges at Waldorf Astoria® Hotels and Resorts, Conrad® Hotels and Resorts, Canopy™ by Hilton, Hilton®, Curio - A Collection by Hilton, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites®, and Hilton Garden Inn® hotels. Members will not earn Points for incidental charges during a Reward Stay at a Hampton by Hilton™, Tru by Hilton™, Homewood Suites by Hilton® or Home2 Suites by Hilton hotel. Members may, however, earn Points on the money portion of a Points & Money Rewards™ stay at all participating hotels within the Hilton Portfolio, excluding incidental charges at Hampton by Hilton™, Tru by Hilton™, Homewood Suites by Hilton® or Home2 Suites by Hilton hotels. For purposes of counting stays and nights for Elite tier qualification (as explained below), Reward Stays will count towards the number of overall stays and nights.
  16. Hilton Honors Points earned by any individual Member may be transferred only in accordance with the Points Transfer and Registry program or upon death as specified herein.
  17. Any Points offered in conjunction with specific hotel stays will be considered earned when the stay has been completed, fully paid and added to the Member's account. Points will not be available for redemption before the stay has been completed and paid and the Points have been added to the Member's account.
  18. If a Member believes he or she did not receive the correct Point credit(s) and/or miles for hotel stays, he or she must submit a written request for such credit(s) to the nearest Hilton Reservations and Customer Care office, together with a legible copy of the Member's hotel folio. Failure to supply the adequate and unaltered documentation may result in denial of such Point credit or miles. For the Member's protection, all hotel travel documentation should be retained by the Member until the Point credit has appeared on his or her Hilton Honors statement. Requests must be received at Hilton Reservations and Customer Care within six months from the date of activity. For new Members, credit will be accepted for any stay occurring within 30 days prior to enrollment in the Program. Written requests must also include the Member's name; Hilton Honors account number, address and daytime telephone number.
  19. Members may choose how they want to earn Hilton Honors Points and airline mileage credit by Double Dipping®, which is selecting either Hilton Honors Points & Miles or Hilton Honors Points & Points. For more information on Earnings Style Options, please see the Double Dip Earning Style terms and conditions.
  20. Current employees of Hilton Domestic Operating Company Inc., its parent, affiliates and subsidiaries and the employees or owners of hotels within the Hilton Portfolio (collectively, "Employees") are eligible to participate in the Hilton Honors Program as set forth herein but are subject to certain exceptions of these Hilton Honors Terms and Conditions in accordance with the employee policy provided on the Team Members Hilton Honors web site.

Car Rental Hilton Honors Bonus Points

Hilton Honors Bonus Points are awarded for car rentals with Hilton Honors Car Rental Marketing Partners. Means of awarding Bonus Points vary by Marketing Partner. View Hilton Honors Car Rental Marketing Partners and the number of Hilton Honors Bonus Points that may be earned. For Thrifty, Members must stay at a hotel within the Hilton Portfolio during their car rental period and present a valid car rental agreement or keys at hotel check-in. For all other Hilton Honors Car Rental Marketing Partners, a hotel stay is not required and Members must present their Hilton Honors card or provide a Hilton Honors account number when picking up the car.

Double Dip® Earning Style Options

  1. Members may select an Earning Style Option in their Hilton Honors profile from these two options:
    • Hilton Honors Points and Miles: 10 Hilton Honors Base Points (except 5 Hilton Honors Base Points at Home2 Suites by Hilton® and Tru by Hilton™) plus one airline mile per eligible U.S. dollar spent, except for some airlines which offer different miles per eligible U.S. dollar spent: miles vary by airline (up to 100 miles per stay at Home2 Suites by Hilton® and Tru by Hilton™);
    • Hilton Honors Points and Hilton Honors Points: 10 Hilton Honors Base Points (except 5 Hilton Honors Base Points at Home2 Suites by Hilton® and Tru by Hilton™) plus an additional 5 Hilton Honors Bonus Points (2.5 Hilton Honors Bonus Points at Home2 Suites by Hilton® and Tru by Hilton™) per eligible U.S. dollar spent.

    If a Member does not select an Earning Style Option in his or her Hilton Honors profile, such Member will automatically earn only 10 Hilton Honors Base Points (except 5 Hilton Honors Base Points at Home2 Suites by Hilton® and Tru by Hilton™) per eligible U.S. dollar spent. Members can complete their Hilton Honors profile by visiting www.hiltonhonors.com or calling Hilton Reservations and Customer Care. The Hilton Honors Points and Miles Earning Style Option is available with participating airline Marketing Partners only, a list of which is available at this link.

  2. Members who select to earn Hilton Honors Points and Hilton Honors Points are not eligible to earn miles via promotional mileage offers.
  3. Members can change their Earning Style Option at any time. The Earning Style Option in place for a Member as of 23:59:59 U.S. Central Standard Time on the day of check-out for a given stay will be the Option that governs earnings for that stay. No changes can be made retroactively for past stays.
  4. Members may earn Points and miles for stays as defined under Accrual of Points.

Mileage Programs

  1. Members who select the Earning Style Option of "Points and Miles" may earn miles for "stays" as that term is defined herein. For more information on Earning Style Options, please see the Double Dip Earning Style Option terms and conditions. Miles may be earned without taking a flight.
  2. To receive miles, Members must submit their frequent flyer number in their Hilton Honors profile by visiting www.hiltonhonors.com or calling your local Hilton Reservations and Customer Care. If a Member does not indicate a frequent flyer number in his or her Hilton Honors profile (or select any Earning Style Option in their profile), such Member will automatically only earn 10 Hilton Honors Base Points (except 5 Hilton Honors Base Points at Home2 Suites by Hilton® and Tru by Hilton™) per eligible U.S. dollar spent. Miles may be earned in only one airline program for any one eligible stay.
  3. Members may only accrue up to 10,000 airline miles per stay (or the equivalent currency of the airline Marketing Partner), except with respect to Home2 Suites by Hilton® and Tru by Hilton™ which limits accrual to 100 airlines miles per stay (or the equivalent currency of the airline Marketing Partner) and except with respect to the following airline carriers: Aeromexico - up to 20,000 Premier Points; AIR MILES Canada - up to 1,000 reward miles; El Al Israel Airlines - up to 250 airline Points; Iberia - up to 1,000 airline Points; LAN - up to 20,000 kilometers; Virgin Atlantic Airways - up to 20,000 miles; and Air New Zealand- up to 30,000 Airpoints dollars.
  4. Members will not earn miles for Reward Stays.

For mileage earning amounts, please refer to Earning Miles.

Hilton Honors Amenities for all Members, including Blue, Silver Elite, Gold Elite, and Diamond Elite Members

A number of services and benefits ('Amenities') are available to Members of Hilton Honors. These Amenities are offered solely at the discretion of Hilton Honors and the individual hotel. Not all Amenities are provided by all hotels within the Hilton Portfolio. When payment of a resort charge is required, check individual hotel for availability of included Amenities. Should a Member be improperly denied an Amenity by Hilton Honors or a hotel within the Hilton Portfolio (provided Hilton Honors or the hotel generally offers such Amenity), liability will be limited to the equivalent value of that Amenity as determined solely by Hilton Honors. Current Hilton Honors Amenities include:

  • Private Hilton Honors Reservation Number in the U.S. and Canada: 1-800-4HONORS. Outside the U.S. and Canada, call the Hilton Reservations and Customer Care office nearest you.
  • Dedicated Hilton Reservations and Customer Care offices for Member inquiries.
  • E-mail Contacts:
  • Online Account Information
  • Automated Account Inquiry: Telephone 24 hours a day, seven days a week. In the U.S. and Canada (toll-free): 1-800-548-8690. Outside the U.S.: +1-800-449-4155.
  • Pre-Registration and Expedited Check-In: Available to all Members for whom Hilton Honors has room preference information and a valid credit card number on file. Hotels within the Hilton Portfolio may reserve credit against a guest's credit card for costs of services in addition to applicable room rates. Hilton Honors has notified all credit card services that any such credit reserved by certain hotels within the Hilton Portfolio in New York and not used for services rendered should be released upon the guest's departure. By using or Expedited Check-In, the Member consents to the reservation of such credit by the hotel as part of the agreed-upon cost of service. As part of the Hilton Honors Expedited Check-In program, Member consents that Hilton Honors may act as Member's agent for the limited purpose of signing the Hotel's guest register.
  • Online Point redemption for Hotel Reward Stays requests. Members may access their account online by clicking on the "Reward" tab.
  • 2nd Guest Stays Free: A second guest stays free in the Member's room on qualifying stays at hotels when there are additional charges for double occupancy. This benefit excludes stays at any hotel when the rate includes additional components (e.g., meals, activities, parking), or specialized rates (e.g. package rates, bed & breakfast rates) that are quoted as a per person or per room charge.
  • Late Check-Out: Must be requested and is subject to availability.
  • Express Check-Out: Many hotels within the Hilton Portfolio offer expedited Check-Out. Ask for ZipOut CheckOut® or Video Check-Out.
  • At Qasr al Sharq, all Members will receive two complimentary bottles of water per stay.
  • Complimentary in-room and lobby Standard Internet access during stays at Waldorf Astoria® Hotels and Resorts, Conrad® Hotels and Resorts, Canopy™ by Hilton, Hilton®, Curio - A Collection by Hilton, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites by Hilton™ and Hilton Garden Inn® and Hilton Grand Vacations™. For Diamond members, complimentary in-room and lobby Premium Internet access during stays at Waldorf Astoria™ Hotels & Resorts, Conrad® Hotels & Resorts, Canopy™ by Hilton, Hilton Hotels & Resorts, Curio - A Collection by Hilton, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites Hotels™, Tru by Hilton™, Hilton Garden Inn®, Hampton by Hilton™, Homewood Suites by Hilton®, and Home2 Suites by Hilton®. Qualification for all on-property Hilton Honors benefits, including complimentary Internet and MyWay benefits such as complimentary snacks and beverages, complimentary continental breakfast and space-available upgrades, requires a confirmed reservation made through one of the following channels:

    • Any official direct Hilton hotel brand or Hilton Honors website (for example, Hilton Honors.com, Hilton.com, Hampton.com, etc.),
    • Hilton Reservations & Customer Care phone line (1-800-4HONORS or local Hilton reservations office),
    • Hilton Honors or Hilton mobile application,
    • Directly at a hotel in the Hilton Portfolio, or
    • Through an IATA accredited retail travel agent professional ("Travel Agent") booking through a Hilton channel or the following Global Distribution Systems: Amadeus, Apollo/Galileo, Worldspan and SABRE.
  • On-property benefits are not awarded in the following circumstances:
    • Reservations booked through a non-Hilton-direct booking channel or a non-designated GDS, third party website or any other channel,
    • Rates available on "opaque" websites where the hotel brand and specific hotel are not known until the booking is made, or
    • Third party hotel packages or travel packages not booked through one of the eligible channels.
    • Booking ineligible stays, (as defined in the Accrual of Points section) unless hotel contract has specific benefits included.

Hilton Honors Membership Tiers

Earning Tier Status

Members can earn and maintain Elite tier status based on stays, nights, or Base Points earned in any calendar year. A "calendar year" is understood to mean January 1st through - December 31st of each year. Members must re-qualify for Elite status each calendar year. Bonus Points earned on Base Points do not count toward Elite tier qualification.

Moving to a Higher Elite Tier

Members may earn a higher Elite status when their stays, nights or Base Points within a calendar year qualify the Member for the next tier, as set forth in more detail below.

Maintaining Your Elite Tier

Once the Member has reached a certain Elite tier, the Member may keep such status for the calendar year in which the Elite tier was earned and the subsequent calendar year. Documentation (as defined in item #17 of Accrual of Points) must be furnished within 90 days of stay in order to count toward tier-level qualification.

Silver Elite Membership

  1. Hilton Honors Silver Elite membership will be awarded to Members with four stays or 10 nights earned during any calendar year. A "night" is a night that is part of a "stay," as that term is defined herein. Base Points earned will count toward Silver Elite tier qualification. Bonus Points earned on Base Points do not count toward Elite tier qualification.
    • Silver Elite Members will receive:
      • A 15% bonus on Base Points earned during the period they are Silver Elite Members. Bonuses will be applied to stays in the order they are posted to the Member's account.
      • Complimentary in-room and lobby Standard Internet access during stays at Waldorf Astoria® Hotels and Resorts, Conrad® Hotels and Resorts, Canopy™ by Hilton, Hilton®, Curio - A Collection by Hilton, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites by Hilton™, Hilton Garden Inn® and Hilton Grand Vacations™.*
      • Two complimentary bottles of water per stay at Waldorf Astoria Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, Curio - A Collection by Hilton, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites by Hilton™ and Hilton Garden Inn.*
      • 5th Night Free: For every Standard Room Reward stay of five or more nights, one night is free. Members can utilize the 5th Night Free benefit on an unlimited number of stays annually. Applies only to five consecutive nights within the same full Points Standard Room Reward stay at the same property, up to 20 nights, when confirmed at time of booking. No more than four free nights will be awarded per stay. If free night is declined, reservation is cancelled, or check-out occurs before fifth night, the free night is forfeited and has no cash, Point, or Reward value. Point value of the free night is based on the average nightly Point value during the stay calculated by dividing the total Point value of all nights by the number of nights in the stay. A standard room is defined by each hotel and subject to availability at participating hotels within the Hilton Portfolio. Applies to Standard Room Reward stays only, not to paid stays or Points & Money Rewards™. Does not apply when stay is booked as part of a Reward Stay offer, package, or promotion offered by Hilton or any of its partners.

        *Bottled Water benefits may be included in resort charge, where it applies. Internet Access may not be complimentary in meeting spaces or at properties with a resort charge.

Gold Elite Membership

  1. Hilton Honors Gold Elite membership will be awarded to Members with 20 stays, 40 nights or 75,000 Base Points earned during any calendar year. A "night" is a night that is part of a "stay," as that term is defined herein. Base Points earned will count toward Gold Elite tier qualification. Bonus Points earned on Base Points do not count toward Elite tier qualification.
  2. Gold Elite Members will receive the following during stays as a registered Gold Elite Member:
    • A 25% bonus on Base Points earned during the period they are Gold Elite Members. Bonuses will be applied to stays in the order they are posted to the Member's account.
    • Complimentary in-room and lobby Standard Internet access during stays at Waldorf Astoria® Hotels and Resorts, Conrad® Hotels and Resorts, Canopy™ by Hilton, Hilton®, Curio - A Collection by Hilton, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites by Hilton™ , Hilton Garden Inn® and Hilton Grand Vacations™.*
    • Two complimentary bottles of water per stay at Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, Curio - A Collection by Hilton, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites, and Hilton Garden Inn properties.*
    • 5th Night Free: For every Standard Room Reward stay of five or more nights, one night is free. Members can utilize the 5th Night Free benefit on an unlimited number of stays annually. Applies only to five consecutive nights within the same full Points Standard Room Reward stay at the same property, up to 20 nights, when confirmed at time of booking. No more than four free nights will be awarded per stay. If free night is declined, reservation is cancelled, or check-out occurs before fifth night, the free night is forfeited and has no cash, Point, or Reward value. Point value of the free night is based on the average nightly Point value during the stay calculated by dividing the total Point value of all nights by the number of nights in the stay. A standard room is defined by each hotel and subject to availability at participating hotels within the Hilton Portfolio. Applies to Standard Room Reward stays only, not to paid stays or Points & Money Rewards™. Does not apply when stay is booked as part of a Reward Stay offer, package, or promotion offered by Hilton or any of its partners.
    • Choose a My Way On-Property benefit. Click this link to view the choices at each hotel brand within the Hilton Portfolio. At Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Canopy™ by Hilton, Hilton Hotels & Resorts, Curio - A Collection by Hilton and DoubleTree by Hilton™ and Tapestry Collection by Hilton™ properties, Gold Hilton Honors Members may be upgraded to preferred rooms up to Executive Floor room types.  Preferred rooms may also include those not on the Executive Floor but conferring Executive Lounge access, the next-best available room types, rooms with desirable views or amenities or other rooms identified as “preferred” by the hotel and may vary within each brand. Group reservations and certain rates are not eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire stay, as determined at the time of arrival. Upgrades will be given only for one room for the member, regardless of additional rooms the member may have purchased at or after the time of booking. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton by Hilton™, Tru by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®.

      * Internet Access, In-Room Movie and Bottled Water benefits may be included in resort charge where it applies.

Diamond Elite Membership

  1. Hilton Honors Diamond Elite membership will be awarded to Members with 30 stays, 60 nights or 120,000 Base Points earned during any calendar year. A "night" is a night that is part of a "stay," as that term is defined herein. Base Points earned will count toward Diamond Elite tier qualification. Bonus Points earned on Base Points do not count toward Elite tier qualification.
  2. Diamond Elite Members will receive the following during stays as a registered Diamond Elite Member:
    • A 50% bonus on Base Points earned during the period they are Diamond Elite Members.
    • Complimentary in-room and lobby Premium Internet access during stays at Waldorf Astoria™ Hotels & Resorts, Conrad® Hotels & Resorts, Canopy™ by Hilton, Hilton Hotels & Resorts, Curio - A Collection by Hilton, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites Hotels™, Hilton Garden Inn®, Hampton Inn by Hilton™, Homewood Suites by Hilton® and Home2 Suites by Hilton®.*
    • Two complimentary bottles of water per stay at Waldorf Astoria Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, Curio - A Collection by Hilton, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites, and Hilton Garden Inn®.*
    • 5th Night Free: For every Standard Room Reward stay of five or more nights, one night is free. Members can utilize the 5th Night Free benefit on an unlimited number of stays annually. Applies only to five consecutive nights within the same full Points Standard Room Reward stay at the same property, up to 20 nights, when confirmed at time of booking. No more than four free nights will be awarded per stay. If free night is declined, reservation is cancelled, or check-out occurs before fifth night, the free night is forfeited and has no cash, Point, or Reward value. Point value of the free night is based on the average nightly Point value during the stay calculated by dividing the total Point value of all nights by the number of nights in the stay. A standard room is defined by each hotel and subject to availability at participating hotels within the Hilton Portfolio. Applies to Standard Room Reward stays only, not to paid stays or Points & Money Rewards™. Does not apply when stay is booked as part of a Reward Stay offer, package, or promotion offered by Hilton or any of its partners.
    • Guaranteed reservations availability, subject to the restrictions stated herein, at hotels within the Hilton Portfolio when paid reservations are made before midnight hotel local time, two or more days (48 hours) prior to intended arrival. RESTRICTIONS: This guarantee does not apply to reservations paid for in part or in full by Hilton Honors Points, or free night certificates issued by Hilton. This guarantee does not apply to a hotel when that hotel becomes overbooked on inventory by 10% or more (meaning, 110% or more of rooms are reserved). For certain hotels within the Hilton Portfolio, this guarantee does not apply when that hotel becomes overbooked on inventory by 2% or more (meaning, 102% or more of rooms are reserved). Consult with the individual hotel or view hotels with the 2% cap to determine whether the 2% limitation applies. This guarantee also does not apply to any hotel during Extraordinary Demand Dates. The term "Extraordinary Demand Dates" are dates determined by the hotel and Hilton Honors, in their sole discretion, that are consistently popular reservation dates for guests, such as during major events in the area or New Year's Eve. This guarantee applies to only one room reserved with a valid credit card and occupied by the Diamond Elite Member. Please note that this guarantee does not impact the rate, and the reservations made under the guarantee will be subject to the hotel's prevailing rate for the accommodations requested. In the event the Member does not arrive as scheduled, or does not call to cancel and obtain a cancellation number, the credit card will be charged one night's room and tax. The 48-Hour Reservations Guarantee applies to reservations made online at a hotel Website, through Hilton Reservations and Customer Care, through the Diamond Special Services Department, or with the hotel directly. Promotional Rewards are not applicable for reservations booked under the 48-Hour Reservations Guarantee. The 48-Hour Reservations Guarantee may periodically be restricted in Homewood Suites by Hilton and Home2 Suites by Hilton hotels due to the extended stay nature of guest stays at the Homewood Suites by Hilton and Home2 Suites by Hilton brands. The 48 hour guarantee does not apply at the Conrad Maldives Resort & Spa, Hilton Seychelles Northolme Resort and Spa, Ho'olei at Grand Wailea, Kingston Plantation Condos, Royale Palms, Conrad Koh Samui Resort & Spa or Hilton Grand Vacation.
    • Choose a My Way On-Property benefit. Click this link to view the choices at each hotel brand within the Hilton Portfolio.
    • At Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, Canopy™ by Hilton, Hilton Hotels & Resorts, Curio - A Collection by Hilton and DoubleTree by Hilton™ and Tapestry Collection by Hilton™ properties, Diamond Hilton Honors Members will receive upgrades to preferred rooms, based on availability at the time of arrival (excludes Napua Tower at Grand Wailea and Imperial Floor at Rome Cavalieri). Upgrades for Diamond Hilton Honors Members may include upgrades up to “junior”, “standard” or “one-bedroom” suites. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities or rooms on Executive Floors Upgrades. Upgrades exclude executive suites, villas and specialty accommodations (which may include, but not limited to, "Vista" and "Villa" accommodation types), subject to the discretion of the hotel. Group reservations and certain rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire stay, as determined at the time of arrival. Preferred rooms are identified by each individual property and may vary within each brand. Upgrades will be given only for one room for the member, regardless of additional rooms the member may have purchased at or after the time of booking. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton by Hilton™, Tru by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®.
      * Internet Access, In-Room Movie and Bottled Water benefits may be included in resort charge, where it applies.

Reward Redemption

  1. To qualify for a Reward (a "Reward"), the Member must have sufficient Points in his or her account to redeem the Reward, with the following exception: at the time of redemption, a Member may purchase Hilton Honors Bonus Points to reach the required level for redemption (up to 80,000 per calendar year). See "Point Purchase" section for full Point Purchase Terms and Conditions.
  2. The pricing of reward nights now flexes on factors such as the hotel, the level of daily demand, and the room rate. Prices are updated continuously and may change in real time.
  3. It is solely the responsibility of the Member to be informed about the Program and to request the specific Rewards online, via Hilton Reservations and Customer Care, by telephone or through the mobile app. Rewards requests placed by telephone will require the Member to provide account verification. Some Rewards may be available to print when redeeming online.
  4. When a Reward is requested, the corresponding number of Points will be deducted from the Member's account. When redeeming Points online, via phone or the mobile app for Hotel Reward Stays or exchanging Hilton Honors Points for airline miles through Reward Exchange, Points will be deducted from the Member's account automatically upon Member completing the redemption transaction.
  5. The Reward may be issued to the Hilton Honors Member, or to any other person, as directed by the Member. Once issued, the Reward is not transferable and may be used only by the individual named on the Reward. If a person other than the individual named on the Reward documentation attempts to redeem the Reward, the Reward will be deemed void and accommodations and/or transportation will be denied.
  6. A Reward Certificate redeemable for the Reward, requested by the Member, will be issued via the website when redeeming online, on the mobile app, or via Hilton Reservations and Customer Care.
  7. Rewards may not be sold, auctioned, bartered, brokered, purchased or otherwise transferred except with the express written consent of Hilton Honors. Any Reward obtained in that manner without the required consent will be considered to have been fraudulently obtained and deemed void. Altered Reward Certificates are void. Voided Certificates will not be honored.
  8. Reward Certificates will not be replaced, reissued or credited if lost, stolen or otherwise destroyed. Hilton Honors is not responsible for performance of the U.S. Postal Service or other suppliers.
  9. All Rewards are subject to certain restrictions. See the Terms and Conditions below or online at Rewards which apply to each specific Reward.
  10. Marketing Partner Reward usage is subject to capacity controls, which limit the availability of rental cars, cruises, or the products offered by certain rental car companies or other Hilton Honors Marketing Partners, respectively.
  11. Travel Rewards are normally valid for one year from date of issuance though Hilton Honors may, from time to time, offer Rewards with shorter validity periods. Travel Reward validity periods appear on the face of the Reward Certificate.
  12. Rewards may not be combined with other certificates, discounts, packages or promotional offers unless otherwise specified in writing by Hilton Honors.
  13. Rewards cannot be redeemed for cash, prizes or credit. Rewards are not exchangeable.
  14. Points which have been deducted from the Member's account for a Reward may be re-deposited, in the discretion of Hilton Honors, only provided that ALL Reward documentation (including hotel, car and cruise Certificates) associated with the Reward are returned unused prior to the expiration date of the documentation. Rewards will be re-deposited only into the original account from which the Points were deducted.
  15. Promotional Rewards involving no Point deduction will not be extended beyond the validity date, exchanged or re-deposited into Member's account for Points or future use.
  16. Members may request expedited delivery of Reward documentation (to U.S. residences) for a minimum service charge of US$25 payable in advance by credit card (not deliverable to a P.O. Box). The minimum service charge to expedite shipping of the Reward to Members living outside the continental U.S. or Puerto Rico is US$50. Please include a credit card number and expiration date along with your Reward Request Form when using expedited Reward service.
  17. Certificates are void where copied, prohibited or restricted by law.
  18. All Rewards must be redeemed in strict accordance with the procedures specified on the Certificate.
  19. Hilton Honors Marketing Partner Rewards may be substituted with an equivalent Reward by Hilton Honors at any time without notice. Determination of Reward equivalency is at the sole discretion of Hilton Honors.
  20. Hotel Reward Stays apply to full Point redemptions or Point redemptions combined with money. Redemption stays can be used for Standard Rooms or Premium Rooms; both Reward types are for double occupancy room rate. Additional occupants, age 19 and above, are subject to the standard extra person charges. Any tax liability incurred (if any) in connection with the receipt and/or use of Hilton Honors Rewards, including, but not limited to, local or city occupancy taxes, international departure tax, customs fees, airport surcharges or individual income tax is the sole responsibility of the user. Incidental charges are the responsibility of the user.
  21. Hilton Honors is not responsible, and assumes no liability for transportation or other services that Marketing Partners provide or fail to provide.
  22. Gaming Chip Reward Certificates may be redeemed only at participating gaming locations and are subject to the Gaming Chip Reward Terms and Conditions.
  23. Members residing in countries where redemption of Points for a Hilton Honors Reward, Partner Reward or Reward Exchange is prohibited are not eligible for such Reward.

Hilton Honors Reward Exchange

Exchanges may only be made in the specific increments provided via this hyperlink. Both the Marketing Partner program account and the Hilton Honors account must be in the same name. Once an Exchange is made, it cannot be reversed or undone and expediting fees cannot be refunded. The Hilton Honors Reward Exchange is a benefit of the Hilton Honors Program, and is subject to all Hilton Honors Program Terms and Conditions. Please allow 60 days for the Exchange to be posted.

Hotel Reward Stays

  1. Hotel Reward Stays ("Reward Stays") are stays at hotels within the Hilton Portfolio with the use of full Points or Points combined with payment, where available, or a Reward Certificate. If any portion of Points is used for the Member's stay, the entire stay is considered a Reward Stay.
  2. Members may book a Reward Stay for standard or premium room types using nearly any combination of Points and money, in increments of 1,000 Points and starting at 5,000 Points. Points & Money Rewards are available at any hotel in the Hilton Portfolio that participates in the Hilton Honors Program, with no blackout dates.
  3. Members may use full Hilton Honors Points to book a complimentary standard or premium room. Standard Room and Premium Room Rewards are available at any hotel in the Hilton Portfolio that participates in the Hilton Honors Program, with no blackout dates.
  4. View availability of Reward Stay types for any participating hotel by visiting the website for the hotel, calling 1-800-4HONORS (1-800-446-6677) from the U.S. or Canada, or visiting www.HiltonHonors.com. Members residing outside the U.S. and Canada must call the nearest Hilton Reservations and Customer Care office.
  5. Participating hotels within the Hilton Portfolio and Reward types may change at any time without notice at Hilton Honors’ sole discretion.
  6. Reward Stays are not subject to blackout dates or capacity controls. All Rewards depend upon availability and some Reward Stay types may not be available on the date of Member's request.
  7. When redeeming Hilton Honors Points for a Reward Stay, Members must either book a Reward Stay online or call 1-800-4HONORS (1-800-446-6677) from the U.S. or Canada for reservations and advise the reservationist at that time that they will be using Hilton Honors Points. Members outside the U.S. and Canada must call the nearest Hilton Reservations and Customer Care office. If booking a Reward Stay online, Members will receive a confirmation page with their Hotel Stay Reward reservation and Reward Certificate ID in one online transaction. If booking a Reward Stay reservation via phone, your confirmation email will contain your Reward certificate ID.
  8. Failure to comply with this procedure may result in cancellation of reservations, denial of accommodations or payment of published retail rate. Accommodations must be reserved prior to Hotel Reward Stay.
  9. All Reward Stay reservations must be guaranteed with a credit card. Some hotels may require a deposit in lieu of a credit card guarantee. Deposits cannot be waived for Reward Stay reservations. No-shows or cancellations of Reward Stay reservations outside of the timeframe set by the hotel's individual cancellation policy will be charged one night's room and tax at the hotel's Best Available Rate for that date. General cancellation policy: cancel 24 hours prior to arrival to avoid cancellation penalties. Additional cancellation policies are established by each individual hotel and may differ from the general cancellation policy; in that case, the hotel's individual cancellation policy applies.
  10. A Reward Stay reservation is valid for the room accommodations stated thereon at one room at one hotel for one stay (as that term is defined herein) and as provided on the Reward Stay Certificate or Confirmation. To change the location of a Reward Stay reservation, the Member must first cancel the existing Reward Stay reservation and then book the new Reward Stay reservation at the desired property. To change the dates of a Reward Stay reservation, the Member should contact Hilton Reservations and Customer Care prior to arriving at the hotel for the Reward stay. Hotel agents will not be able to alter the dates of any reward stays for a Members, and the Member could be subject to Points forfeiture.
  11. No credit or substitutions will be given for any Reward Certificates that are only partially used.
  12. Promotional Rewards are for Standard Rooms only.
  13. Reward Stays are not commissionable to travel agents.
  14. The number of Reward Stays and the number of nights during a Reward Stay will count towards the number of stays and/or nights required for Elite tier qualification.
  15. Members will earn Points (and miles if Earning Style Option selection is for miles) for combined Points and money Reward Stays on any money spent on eligible folio charges at Waldorf Astoria® Hotels & Resorts Hotels, Conrad® Hotels and Resorts, Canopy™ by Hilton, Hilton Hotels and Resorts, Curio - A Collection by Hilton, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites™, Hilton Garden Inn® and Hilton Grand Vacations®. Members will earn Points (and miles) for incidental charges only for full Points Reward Stays at Waldorf Astoria® Hotels & Resorts Hotels, Conrad® Hotels and Resorts, Canopy™ by Hilton, Hilton Hotels and Resorts, Curio - A Collection by Hilton, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites™, Hilton Garden Inn® and Hilton Grand Vacations®. Members will not earn Points (or miles) for incidental charges during any Reward Stay at a Hampton by Hilton™, Tru by Hilton™, Home2 Suites by Hilton® or Homewood Suites by Hilton® hotel.
  16. Recipients of Rewards may be required to sign a release of liability and a statement permitting the use of their name and/or photo for promotional purposes without additional compensation.
  17. Please note that the Rewards Desk at Hilton Reservations and Customer Care is open from 5:00 AM until 1:30 AM CT, 7 days a week.

Gaming Chip Rewards

  1. Gaming Chip Rewards are no longer being issued as of August 19, 2016. Any Gaming Chip Rewards in circulation will be honored until either the Gaming Chip Reward has been used or 1 (one) year from the date issued. For further questions on this Reward, please contact Hilton Reservations and Customer Care.

Event Planner Program - Hotels in the U.S. & Canada

  1. Only the individual stipulated in the contract is eligible to receive Event Planner Bonus Points on eligible charges associated with the event. The amount of the Event Planner Bonus Points is within the discretion of the hotel and must be negotiated and agreed to in the event contract. The hotel may decide, in its sole discretion and on a case by case basis, whether to offer airline miles in addition to Event Planner Bonus Points on eligible charges associated with the event. The hotel may decide in its sole discretion whether the event qualifies for the Event Planner program.
  2. Eligible charges include all event-related spending (listed in the contract) paid for by the meeting/event planner named in the agreement (such as meeting room hire, catering, guest rooms, and excluding taxes and service charges). If guest rooms are not included in the Event Planner agreement, Members who reserve rooms under their own account are eligible to earn Points & Miles® for stays in accordance with Hilton Honors Terms and Conditions. If guest rooms are included in the Event agreement, Members who reserve rooms in connection with this event are not eligible to earn Points & Miles for the stay. The hotel may decide in its sole discretion whether the charges are eligible charges. A qualifying event may include, but is not limited to, any group or business meeting, events such as wedding receptions, family reunions or conferences contracted through the sales or catering department and sold at published rates with a required minimum value of US$1,000 in eligible charges.
  3. Offer is valid for new event bookings only.
  4. A maximum of 100,000 Hilton Honors Points can be earned per event. If the hotel elects to provide airline miles in addition to Event Planner Bonus Points for eligible charges in connection with the event, a maximum of 100,000 airline miles (or equivalent depending on the airline Marketing Partner) can be earned per event.
  5. Members who hold qualifying events at hotels within the Hilton Portfolio in the U.S. and Canada are eligible to receive 1 Hilton Honors Bonus Point per eligible U.S. dollar spent on eligible charges for the event. If the hotel elects to provide airline miles in addition to Event Planner Bonus Points for eligible charges in connection with the event, the planner would be eligible to earn 1 airline mile per US$1 spent on eligible charges for the event (or equivalent depending on the airline Marketing Partner).
  6. The Event Planner bonus recipient does not have to be a registered guest or attend the meeting. The Event Planner bonus recipient must be a Member of Hilton Honors to receive Points (and airline miles if the hotel so chooses to offer airline miles in addition to Points for the event) in connection with the event. Individuals can be enrolled in Hilton Honors to meet this eligibility requirement.
  7. Points (and airline miles if the hotel so chooses to offer airline miles in addition to Points for the event) awarded for events held at hotels within the Hilton Domestic Operating Company Inc. portfolio in Canada will be based on local currency converted to U.S. dollars. Local currency will be converted into U.S. dollars on the day the event is paid for using a published rate of exchange in effect at time of conversion. This rate will be determined at Hilton Honors’ sole discretion, based on standard currency conversion methods, but may vary from currency conversion rates used by credit card companies.
  8. Please allow 6-8 weeks after the event has been paid for in full, for posting of Points (and airline miles if the hotel so chooses to offer airline miles in addition to Points for the event) to Member's account.
  9. The Event Planner bonus is available to travel agents/travel sellers/conference planners who book and complete a qualifying event.
  10. Airline programs participating in the Hilton Honors™ Event Planner Program (if applicable) are subject to change without notice. Airline miles accrued and awards issued are subject to the terms and conditions of each participating airline's reward program, as applicable.
  11. Hilton Honors Event Planner bonus is awarded at the discretion of the hotel and may not be awarded on all group events. Other restrictions may apply.
  12. No Hilton Honors Points or airline miles will be awarded for "no show" or cancelled events when a Member has booked an event guaranteed with a credit card but then does not hold the event--irrespective of whether or not the Member's credit card is charged for any portion of the event per the hotel's "no show" or cancellation policy.
  13. Hilton Honors membership, earning of Points & Miles, and redemption of Points are subject to Hilton Honors Terms and Conditions. Event Planner earnings are void where prohibited or restricted by local law.

Event Bonus Program - Hotels outside the U.S. and Canada

  1. Only the individual stipulated in the contract is eligible to receive Hilton Honors Event Bonus hotel Points and airline miles on eligible charges associated with the event. The amount of the Event Bonus is within the discretion of the hotel and must be negotiated and agreed to in the event contract. The hotel may decide in its sole discretion whether the event qualifies for the Event Bonus program.
  2. Eligible charges include all event-related spending (listed in the contract) paid for by the meeting/event planner named in this agreement (such as meeting room hire, catering, guest rooms, and excluding taxes and service charges. If guest rooms are not included in the Event Bonus agreement, Members who reserve rooms under their own account are eligible to earn Points & Miles® for stays in accordance with Hilton Honors Terms and Conditions. If guest rooms are included in the Event Bonus agreement, Members who reserve rooms in connection with this event are not eligible to earn Points & Miles for the stay. The hotel may decide in its sole discretion whether the charges are eligible charges. A qualifying event may include, but is not limited to, any group or meeting business, events such as wedding receptions, family reunions or conferences contracted through the sales or catering department and sold at published rates with a required minimum value of US$1,000* in eligible charges.
  3. Offer is valid for new meetings bookings only.
  4. A maximum of 100,000 Hilton Honors Points and 100,000 airline miles (or equivalent depending on the airline Marketing Partner) can be claimed per event.
  5. Members who hold qualifying events at hotels within the Hilton Portfolio outside the U.S. and Canada are eligible to receive 1 Hilton Honors Bonus Point and 1 airline mile per US$1 spent** or 1.5 Hilton Honors Bonus Points per US$1 spent.**
  6. Hilton Honors Event Credits are vouchers that can be purchased using Hilton Honors Points, which can be used as a credit against future bookings made at hotels within the Hilton ortfolio outside the U.S. and Canada. Event Credits can be redeemed by calling the Hilton Reservations and Customer Care office nearest you and quoting the appropriate Reward Code. You will then be sent the Event Credit voucher via mail or email. The meeting/event planner will then present the voucher to the hotel when booking the next event and will receive the relevant discount (US$150, $250 or $500). These vouchers will expire one year from the date of redemption.
  7. The Event Bonus recipient does not have to be a registered guest or attend the event. The Event Bonus recipient must be a Member of Hilton Honors to receive Hilton Honors Points & Miles® in connection with the event. Individuals can be enrolled in Hilton Honors to meet this eligibility requirement.
  8. Hilton Honors Points and airline miles awarded for qualifying events will be based on local currency converted to U.S. dollars**. Local currency will be converted to U.S. dollars on the day final payment is received for the event using a published rate of exchange in effect at time of conversion. This rate will be determined at Hilton Honors' sole discretion, based on standard currency conversion methods.
  9. Please allow 6-8 weeks after the meeting has been paid for in full, for posting of Points and airline miles to the Member's account.
  10. Hilton Honors Event Bonus is available to travel agents/travel sellers/conference planners booking a qualifying event†.
  11. Airline programs participating in the Hilton Honors Event Bonus program are subject to change without notice. Airline miles accrued and awards issued are subject to the terms and conditions of each participating airline's reward program, as applicable.
  12. Hilton Honors Event Bonus is awarded at the discretion of the hotel and may not be awarded on all group events. Other restrictions may apply.
  13. No Hilton Honors Points or airline miles will be awarded for "no show" or cancelled events when a Member has booked an event guaranteed with a credit card but then does not hold the event--irrespective of whether or not the Member's credit card is charged for any portion of the event per the hotel's "no show" or cancellation policy.
  14. Hilton Honors membership, earning of Points & Miles, and redemption of Points are subject to Hilton Honors Terms and Conditions. Event Bonus program is void where prohibited or restricted by law.

*A minimum of JPY200,000 in Japan
**JPY150 in Japan
†Except for commissionable travel agents residing in Japan; only for hotels in Japan

Point Purchase Program

  1. Point purchase is available to Members through two different channels:

    Non-Reservation Point Purchase: Points may be purchased online, or via written request, phone or e-mail to Hilton Reservations and Customer Care. Members may purchase up to 80,000 Hilton Honors Bonus Points per calendar year. Points must be purchased in 1,000 point increments. Purchase limit and cost of Points may change at any time without notification. Total cost of Points will be shown to Member during the purchase process before the purchase is completed. All purchases must be made in U.S. dollars only. Points purchased through this channel will be processed by Points.com and the purchase is subject to the Points.com Point Purchase Terms and Conditions.

    Point Purchase During Booking: In addition to the Non-reservation Point Purchase option, Members can purchase Points during the booking process when the Member does not have enough Points to redeem a Reward Stay. Members can purchase an unlimited number of Points up to the total number of Points required to redeem the Member's desired Reward Stay. Members must purchase these Points during the Reward Stay booking process, either by credit card online, or via telephone, at 1-800-4HONORS (1-800-446-6677), in the U.S. At any time, at the sole discretion of Hilton Honors, Members may be limited in the number of Points they can purchase via this option, and that limit may change at any time without notification. The cost of Points purchased through this option depends on the number of Points purchased and is subject to change at any time without notification. Total cost of Points will be shown to Member during the booking process before purchase. All purchases must be made in U.S. dollars only. Points purchased during booking will be processed by Points.com and the purchase is subject to the Points.com Booking Point Purchase Terms and Conditions.
  2. Points purchased under the Point Purchase Program are subject to the Terms and Conditions of the Hilton Honors Program.
  3. A new Hilton Honors Member may purchase Points 30 days after enrollment if the account reflects activity including a stay (as defined herein) or earning Hilton Honors Points through a Hilton Hilton Honors Marketing Partner. After 90 days of enrollment, a new Member is eligible to purchase Points regardless of their account activity.
  4. The sale, barter, gift or assignment of Hilton Honors Points, Point awards or other benefits, other than by Hilton Honors, is expressly prohibited. Hilton Honors Points, including such Points purchased under the Point Purchase Program, are non-transferable (except as specifically provided herein) and may not be pooled with Points in another Hilton Honors account. The Points purchased under the Point Purchase Program are non-refundable.
  5. The Points purchased under the Point Purchase Program will be posted to the Member's Hilton Honors account immediately (provided there are no technical issues that prevent immediate posting).
  6. Each Hilton Honors Member or two (2) Members with a single Mutual Fund account are limited to purchasing no more than forty thousand (80,000) Non-Reservation Points in any calendar year and, for Points purchased during booking, limits that may be set per booking and per calendar year are at the sole discretion of Hilton Honors, subject to change. Any Points beyond these limits will not be posted to any Member's account, regardless whether such Member has remitted payment for such Points.
  7. In the event of any Point or financial discrepancy, the calculations under these Terms and Conditions shall be based upon data contained in Hilton Honors’ records, and the data in Hilton Honors's records shall take precedence over the data in any other records. Any improper usage of Hilton Honors Points shall be grounds for immediate confiscation and forfeiture of such Points, and may be grounds for the forfeiture of all Points in the Member's account and/or the Member's ejection from the Hilton Honors Program, all as determined within Hilton Honors’ sole discretion.
  8. Any Points purchased will constitute the first Points redeemed when the purchasing Member redeems Points for a Reward.
  9. By utilizing the Point Purchase Program, Member acknowledges and signifies agreement with these Terms and Conditions.
  10. Hilton Honors membership, earning of Points & Miles®, and redemption of Points are subject to Hilton Honors Terms and Conditions. Hilton Honors reserves the right to change the Hilton Honors Program rules, regulations, terms, travel awards and thresholds, and special offers, at any time, without notice. Hilton Honors also reserves the right to terminate the Point Purchase Program with six (6) months general notice.

Hilton Honors Point Transfer and Registry Program

Hilton Honors™ Points can be transferred to another Member in increments of 5,000 Points up to 200,000 Points per transaction. The Point Registry is maintained by Points.com and subject to Points.com’s Point Registry Terms of Use and fees, in addition to the Terms and Conditions herein. The sale of Hilton Honors Points, Rewards or other benefits, other than by Hilton Honors is expressly prohibited. Any improper usage of Hilton Honors Points shall be grounds for immediate confiscation and forfeit of such Points, and may be grounds for the forfeiture of all Points in the Member's account and the Member's ejection from the Hilton Honors Program, all as determined within Hilton Honors’ sole discretion.

Hilton Honors Mutual Fund

  1. Effective April 1, 2004, new Hilton Honors Mutual Fund accounts are no longer available. Members who have a Mutual Fund account as of March 31, 2004 will continue to receive Mutual Fund benefits.
  2. Hilton Honors Mutual Fund benefits are designed to allow legally married couples to combine their Point earnings toward Rewards, and/or to combine their stay/Point earnings toward special promotion qualifications or Elite qualification. The Hilton Honors Mutual Fund is not designed to award duplicate bonuses and/or Rewards.
  3. Hilton Honors Mutual Fund accounts are available only to couples legally married under the laws of the state or province or country in which the couple resides.
  4. For all Hilton Honors Mutual Fund accounts combined between January 1, 1990 and March 31, 2004, only one Hilton Honors enrollment or activation bonus will be permitted in the joint account.
  5. Each spouse participating in a Hilton Honors Mutual Fund will be issued the same Hilton Honors account number. At the time a Hilton Honors Mutual Fund is established, the name and address of one spouse will be designated as the recipient of all Hilton Honors mailings.
  6. Only one statement will be issued per Hilton Honors Mutual Fund account. The individual travel accumulated by either spouse will appear on a combined Hilton Honors Mutual Fund statement. When a Reward is requested, the Points will be deducted from the combined balance. Individual balances will not be maintained or available to Hilton Honors Mutual Fund participants.
  7. Either spouse acting alone may use any and all accumulated Points to request any Reward(s) for which the Hilton Honors Mutual Fund has sufficient Points. Hilton Honors is not responsible for, and bears no liability for, disagreements or disputes between Members concerning the use of Points accumulated in the Hilton Honors Mutual Fund account.
  8. In case of the death of a Member, Points in the Hilton Honors Mutual Fund will go to the surviving spouse. In the event of dissolution of marriage, 50% of Points in the Hilton Honors Mutual Fund will go to each Member. Both spouses must sign to request dissolution of account. Hilton Honors may require official documentation evidencing death or dissolution of marriage. Hilton Honors is not responsible for, and bears no liability for, disagreements or disputes between Members concerning the dissolution of Hilton Honors Mutual Fund accounts. Except as specifically provided herein, neither accrued Points nor Certificates are transferable in the event of death, as part of a domestic relations matter or otherwise by operation of law.
  9. All Hilton Honors Program Terms and Conditions apply to Hilton Honors Mutual Fund accounts and participants. All interpretations of Program Terms and Conditions shall be at the sole discretion of Hilton Honors.

Your Agreement to Our Use of Information about You

We process your personal information in accordance with the Hilton Global Privacy Policy (the "Privacy Policy").

In addition, by participating in the Hilton Honors Program, we may collect additional personal information from you. We may also use and share your personal information in the ways described below, in addition to what is described in the Privacy Policy. These Terms and Conditions supplement the Privacy Policy with respect to our processing of the personal information of Hilton Honors Program Members. IF YOU DO NOT AGREE TO THESE TERMS, you must elect not to join the Hilton Honors Program.

Additional personal information that we collect includes information that you provide when you enroll in the Hilton Honors Program or when you manage your profile online. During enrollment, we require that you provide your name, physical address and e-mail address. When you manage your profile online, you have the opportunity to provide additional information about your preferred airline partners and your loyalty program account numbers with them, your room type preferences, your language preferences, your credit card account(s), your preferences for receiving news, offers and information from companies that are part of the Hilton Portfolio, and to create a User ID and password.

In addition to the uses and sharing described in the Privacy Policy, we may use and share relevant portions of your personal information in order to administer the Hilton Honors Program. This may include sharing your personal information with our business partners in order to credit you with mileage or other benefits earned through your participation in the Hilton Honors Program.

By enrolling, you also consent to the transfer of your information to countries where our information processing facilities, business operations and hotels are located, including the United States and other countries where data protection laws may differ from those of your home country.

To ensure that your personal information is accurate and up-to-date, we may also share your information with a third party for the purpose of updating and enhancing the quality and content of the information we maintain about you.

As a Member, you may receive additional communications from us, including Hilton Honors statements, third party news and offers specifically for Members, and co-branded messages from our business partners. Members of certain levels in certain states may also receive post-stay e-mails from us. You may change the communications you receive from us by logging onto your account online and managing your subscriptions, or by contacting us in the manner described in the Privacy Policy.

We may modify these Terms and Conditions from time to time by posting the revised Terms and Conditions on our website. We may also modify the Privacy Policy from time to time as described in the Privacy Policy. Your continued participation in the Hilton Honors Program following the posting of changes to these Terms and Conditions, or to the Privacy Policy, will indicate your acceptance of the changes.

Conditions of Participation

HILTON HONORS PROVIDES THE HILTON HONORS PROGRAM, THESE AND OTHER MATERIALS, AND OTHER SERVICES AND PRODUCTS "AS-IS" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESIGN, ACCURACY, CAPABILITY, SUFFICIENCY, SUITABILITY, CAPACITY, COMPLETENESS OR AVAILABILITY. You also agree that Hilton Honors does not represent, warrant or guaranty that the Hilton Honors Program or any such other products and services will be uninterrupted, without omissions or error free, or that defects will be corrected or changes implemented. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL HILTON BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE HILTON HONORS PROGRAM OR ANY SUCH OTHER PRODUCTS AND SERVICES, EVEN IF A HILTON HONORS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore such exclusions may not apply to you. In the event Hilton Honors is held liable for any damages related to such matters, your sole and exclusive remedy will be limited to reimbursement for services or products paid by you to the entity held liable which were not provided by such entity. You hereby waive any and all rights to bring any claim or action related to such matters in any forum beyond two (2) years after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based. If any provision(s) of these Official Rules are held to be invalid or unenforceable, all remaining provisions hereof will remain in full force and effect. The failure by Hilton Honors to exercise rights granted to Hilton Honors hereunder upon the occurrence of any of the contingencies set forth in this agreement will not constitute a waiver of such rights upon the recurrence of such contingency.