Program Information

You've got questions, we've got answers.
Learn more about the Go Hilton Team Member and Family & Friends Travel Programs. These programs are for leisure travel only, not business travel.

  • Your Eligibility

    Am I eligible?

    Eligible Participants can take advantage of all Go Hilton benefits, including Team Member room rates, Family & Friends room rates, and Food & Beverage (F&B) discounts. The following groups are Eligible Participants:

    • All active employees at Hilton corporate offices, owned and managed properties, and active on-property employees at independently owned and operated franchised hotels
    • All active business partners working at Hilton Reservations & Customer Care (HRCC) centers
    • Owners Recognition Club Members

    The following groups are NOT Eligible Participants, so they cannot access Team Member rates or F&B discounts. However, they would be eligible for Family & Friends rates if added as authorized users by an Eligible Participant.

    • Family and friends of Eligible Participants
    • Independent third-party contractors employed by Hilton and/or the hotel, even if they have a Hilton e-mail address
    • Above property franchisees and management company representatives not working on property
  • Friends and Family eligibility

    Are my family and friends eligible for any discounts?

    Eligible Participants' approved family and friends are eligible for Family & Friends room rates.

  • Eligible Participants getting started

    How do I get started?

    You're only a few clicks away from enjoying the Go Hilton travel programs. Eligible Participants just need a Lobby User ID and Team Member Hilton Honors account (or applicable Owners Hilton Honors account). This will let you set up and access the discounts and approve family and friends. Visit the Go Hilton program page in the Lobby for more information and to get started.

    Don't have a Lobby User ID yet? Contact your manager or Identity Management (IDM) Property Administrator for help.

  • Friends and Family getting started

    What do my family and friends need to get started?

    Family and friends just need a regular Hilton Honors account and should ask an Eligible Participant to approve them for booking Family & Friends room rates. They should give their name and Hilton Honors number exactly as they appear on their account or the approval will not go through. If family and friends do not have an Hilton Honors account yet, they can sign up at www.joinhhonors.com.

  • Manage reservation

    How do I make, change or cancel Go Hilton reservations?

    Eligible Participants and approved family and friends log in at the Go Hilton home page with their Hilton Honors sign in and password to manage their own reservations. All reservations, changes and cancellations must be made online at the Go Hilton web site. The Hilton Reservations & Customer Care (HRCC) center will not be able to assist with reservations for Team Member or Family & Friends rates.

  • How to check in

    How do I check in?

    Guests staying under Team Member or Family & Friends rates just need to present a photo ID at check-in. Other authorization forms (including the old paper Passports) aren't required for anyone.

    Eligible Participants must be present for Team Member rate reservations.

    Approved family and friends can travel without the authorizing Eligible Participant when staying under Family & Friends rates.

  • Discounted rates

    What are the discounted rates per night per room (in US dollars)?

    The standard Team Member rates are:

    • $35 for Hampton, Hilton Garden Inn, Homewood Suites and Home2 Suites
    • $45 for Hilton Hotels & Resorts, DoubleTree, Embassy Suites and Canopy
    • $55 for Waldorf Astoria, Conrad and Curio

    • These rates do not include taxes, but any applicable resort fees are waived. In non-US locations, the rate may include breakfast - please confirm with the hotel when booking.

    • Please note, Team Member rates may be higher for certain hotels in markets with above average operating costs or where necessary based on local tax regulations.

    The Family & Friends rate is 50% off the Best Available Rate (BAR). BAR is the lowest advertised rate that is subject to the hotel's standard cancellation policy (called "Easy Cancellation").

    Please note the Family & Friends rate may be higher than 50% off BAR in certain locations based on local tax regulations.

  • When to book

    When can I book?

    You can make reservations up to one year in advance, based on availability. More rooms are added regularly, so be sure to check back!

  • Where to stay

    Where can I stay?

    You can receive discounted rates at any Hilton branded hotel globally, based on availability, with the following exceptions: the hotel where you are regularly employed and Hilton Grand Vacations locations. Your approved family and friends can book Family & Friends rates at the hotel where you are regularly employed.

    Occasionally, a hotel may find itself in an overbooked situation. Reservations under Team Member and Family & Friends rates are to be honored as any other reservation. Walk policy rules apply the same as with any other reservation type, so the hotel should find comparable accommodations for the guest in such situations.

  • How many rooms I can book

    How many rooms can I book for each hotel stay?

    For each hotel stay, Eligible Participants may reserve up to two Team Member rate rooms and up to two Family & Friends rate rooms, for a total of up to four rooms. Approved Family & Friends may reserve up to two Family & Friends rate rooms per hotel stay. Program users may not book rooms for themselves at different hotels for the same stay dates.

  • How many nights can I book

    How many nights can I book for each hotel stay?

    For each hotel stay and based on availability, Eligible Participants can book up to seven consecutive nights at Team Member rates and up to seven consecutive nights at Family & Friends rates, for up to fourteen consecutive nights total. Approved Family & Friends may stay for up to seven nights in a row under Family & Friends rates.

  • How many rooms can I book per calendar year

    How many discounted room nights can I use each calendar year?

    Each Eligible Participant can use up to 30 room nights per calendar year under Team Member rates and up to 30 room nights per calendar year under Family & Friends rates, for a total of 60 room nights per calendar year. Usage of Family & Friends room nights by approved Family and Friends counts against the 30 Family & Friends room nights total.

  • Additional discounts

    Are there Food & Beverage (F&B) discounts?

    Yes. The program offers Eligible Participants an F&B discount of 50% globally. The discount applies to restaurants at owned, managed and franchised hotels, but is only for restaurants that are under the same management company as the hotel (i.e., does not included leased restaurants). Please check with the hotel or restaurant staff beforehand to see if the discount applies.

    Eligible Participants must be staying at the hotel under a Team Member rate or Family & Friends rate and must be present at the restaurant. The F&B discount can be applied for up to six people in a party, including the Eligible Participant. Just show your photo ID and a current Team Member Hilton Honors card (or Owners Hilton Honors card if applicable) to receive the discount. If you have not received your Team Member Hilton Honors card yet, you must show your Team Member Hilton Honors enrollment confirmation e-mail.

    The F&B discount does not apply to minibars or room service. In the United States, the F&B discount does not apply to alcohol.

  • Hilton Honors points

    What about Points?

    For stays under Team Member and Family & Friends room rates, Hilton Honors credit will be granted for the stay and Points will be awarded for the room rate and incidentals. (Please note Points will not be earned for incidentals at Hampton, Homewood Suites and Home2 Suites.)

  • Contact us

    Who do I contact with questions?

    Contact Hilton Honors Customer Care at the telephone numbers and e-mail addresses below for general questions about the Go Hilton program. Please note that representatives cannot book, modify or cancel Go Hilton reservations for you. You must take care of your reservations through the Go Hilton booking web site.

    HILTON HONORS AUTOMATED ACCOUNT INQUIRY
    Telephone 24 hours a day, 7 days a week:
    Inside the United States and Canada (toll-free):
    +1-800-548-8690
    Outside the United States and Canada (not a toll-free call):
    +1-800-449-4155

    SEE BELOW FOR INFORMATION BY REGION
    Legend for regional call charge information:
    * Toll-free call
    ** Customer pays local charge only
    *** Customer pays international charge only
    **** Customer pays national call rate

    UNITED STATES & CANADA

    Hilton Honors Customer Care
    P.O. Box 9003
    Addison, TX 75001-9003 U.S.A.
    T: +1-800-548-8690
    5:00 a.m.-1:30 a.m. CST every day, toll-free inside the U.S. and Canada
    E: HHonors@hilton.com

    ASIA PACIFIC

    Hilton Honors Customer Care
    222 Yan An East Road
    Bund Center Unit 4204
    Shanghai 200002
    China Hilton Honors (Mandarin): 8008202010
    UIFN Hilton Honors (English): 80044466677
    India Hilton Honors: 0008006501316
    UIFN South Korea Hilton Honors: 080 682 0882
    Mon.- Fri. 8am - 11pm; Sat., Sun. and China public holidays, 9am - 10pm
    F: +86 (0) 21 23268590
    E: AsiaHHonors@hilton.com

    AUSTRALIA & NEW ZEALAND

    Hilton Honors Customer Care
    Toll-free in Australia
    T: 1800 446667 *
    Toll-free in New Zealand
    T: 0800 171 171 *
    F: 1800 508673

    JAPAN

    Hilton Honors Customer Care
    Sumitomo Fudosan Shinjuku Grand Tower 8 Fl.
    8-17-1 Nishi-Shinjuku
    Shinjuku-ku, Tokyo 160-6108, Japan
    T: +81(0)3-6679-7777
    Mon - Fri, 9am - 6pm
    0120-404088 (Toll-Free available from outside the Tokyo 03 area)
    F: +81(0)3-6679-6007
    E: JapanHHonors@hilton.com

    UNITED KINGDOM & EUROPE

    Hilton Reservations and Customer Care
    B.S.R. Sofia One
    3 Nikola Tesla str.
    Floor 6
    1574 Sofia
    Bulgaria

    From outside the UK
    (00 = International Access Code)
    T: 00 800 44466677
    Mon. - Fri. 8am -8pm GMT; Sat. - Sun. 9am - 5pm GMT

    From within the UK
    T: 08 457 466677
    Mon. - Fri. 8am -8pm GMT; Sat. - Sun. 9am - 5pm GMT
    F: +44 141 3041006
    English - HHonors@hilton.com
    French - HHonorsFR@hilton.com
    German - HHonorsDE@hilton.com
    Italian - HHonorsITA@hilton.com
    Spanish - HHonorsES@hilton.com

    MIDDLE EAST & AFRICA

    Hilton Reservations and Customer Care
    World Trade Center
    1191 Cornishe El Nil
    POB 2007
    Cairo, Egypt
    Egypt
    T: 0800 0000020 *
    Saudi Arabia
    T: 8008 44 1665 *
    F: 8008 971421 *
    Turkey
    T: 00800 4488 20303 *
    UAE
    T: 8000 444 8557 *
    F: +971 4 3916794 ***
    Other countries in the Middle East & Africa
    T: +44 8705 HONORS (466677)
    Mon. - Fri. 8am -8pm GMT; Sat. - Sun. 9am - 5pm GMT
    F: +44 141 3041006
    E: MEAHHonors@hilton.com

    MEXICO, LATIN AMERICA & SOUTH AMERICA

    Hilton Honors Customer Care
    Ejercito Nacional #728-4 Floor
    Col. Polanco
    Mexico, D.F. 11560
    From Mexico City, Latin America, South America
    T: +(52) 55-52-55-90-61
    Mon. - Fri. 9am - 6pm
    Remainder of Mexico
    T: 01800 00 31400*
    Mon. - Fri. 9am - 6pm
    F: +(52) 55-52-54-75-78
    E: MexicoHHonors@hilton.com

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